Gain a thorough introduction to the fundamentals of problem solving with this course. This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality.
Course Preview – a Preview of the course is available free of charge. Click on Curriculum and choose Preview.
This 10 minute preview provides an opportunity to view some of the material in Unit 1.
Unit 1 - Introduction
In this Unit we look at why Root Cause Analysis is important and provide an overview of the different approaches to Root Cause analysis
Unit 2 - Pareto Analysis
Pareto Analysis is a key tool in Root Cause Analysis and it is described here along with some practical advice for using it.
Unit 3 - Significance and Problem Description
In Root Cause Analysis you need to be able to describe the problem and assess its significance. In this Unit, we look at ways this can be achieved.
Unit 4 - Gemba Gembutsu
Gemba Gembutsu is a Concise Approach to Root Cause Analysis
Unit 5 - 8D, Timelines, Cause and Effect Diagrams and Brainstorming
This Unit covers four different topics: The Comprehensive approach to Root Cause Analysis called 8D, and the use of three techniques - Timelines, Cause and Effect Diagrams and Brainstorming
Unit 6 - Summary and Close Out
We take a look back at what we have learnt and explain how to complete the course Quiz