INTRODUCTION TO ROOT CAUSE ANALYSIS (RCA)
Root cause analysis (RCA) is one of many quality improvement approaches used to identify, understand and resolve any root causes of problems or incidents. It is basically a problem solving technique.
RCA is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”. It is the application in a different way of a series of well known, common sense techniques which used in a different combination can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes of under achieved quality in organisations.
This webinar will give an overview of Root Cause Analysis (RCA), which comprises a set of principles, tools and techniques that assist an organisation to effectively address concerns and opportunities for improvement.
This webinar is based on the Chartered Quality Institute (CQI) and the International Register of Certificated Auditors (IRCA) certified courses. The CQI is the only chartered professional body dedicated entirely to quality and IRCA is its specialist division dedicated to management system auditors. To find out more about the CQI & IRCA certified courses on Problem Solving, please click on the link below:
The webinar covers the following topics:
- Improvement and the importance of prevention
- Why RCA
- What is RCA
- RCA approaches
- RCA tools and techniques
- RCA assignments, certification and recognition.
- RCA logging systems
This free course is a recording of the Webinar delivered on 29th October 2020 by John Dedman and Geoff Vorley – Quality Management & Training (QMT) in partnership with the Chartered Quality Institute (CQI).
For more information please visit: https://qmt.co.uk/