This 10 minute preview provides an opportunity to view some of the material in Unit 1.

In this Unit we look at why Root Cause Analysis is important and provide an overview of the different approaches to Root Cause analysis

Pareto Analysis is a key tool in Root Cause Analysis and it is described here along with some practical advice for using it.

In Root Cause Analysis you need to be able to describe the problem and assess its significance. In this Unit, we look at ways this can be achieved.

Gemba Gembutsu is a Concise Approach to Root Cause Analysis

This Unit covers four different topics: The Comprehensive approach to Root Cause Analysis called 8D, and the use of three techniques - Timelines, Cause and Effect Diagrams and Brainstorming